Kooltech offers a wide range of products, including home decor, electronic accessories, gifting options, and kids’ toys.
No, we do not store any credit card details. All transactions are handled by a secure third-party payment gateway.
Orders are typically shipped within 2 working days and may take 5-6 working days to reach your doorstep, depending on the delivery location.
Items are eligible for return if they are different from what was ordered, damaged, have manufacturing defects, do not match the product description, have a quantity mismatch, or are missing parts or accessories. Return requests must be made within 2 days of delivery.
You can cancel your order within 12 hours of purchase for a full refund. After 12 hours, cancellations may not be possible as the product may have already been shipped.
If you receive a damaged item, please provide a 360° parcel opening video and proper images with the shipping label intact. Contact our customer service team to initiate a return.
Yes, we offer free shipping on orders above INR 1000. Orders below this amount will incur a shipping charge based on the total weight of the order.
Due to slight color variations from different screen technologies, color discrepancies do not qualify for returns unless the color is entirely different from what was shown on the product page.
For prepaid orders, refunds will be transferred to your account. For COD orders, refunds will be credited to your mrkooltech.com wallet.
You can contact our customer support team through the contact methods listed on our website. We are dedicated to providing the best customer experience and are happy to help with any queries or issues.
